TERMS AND CONDITIONS OF THE CARFRANCE24.COM ONLINE STORE

(applicable to the online store operated on the Shoper platform)

Effective date of this version: 01.02.2026
Previous versions: 31.03.2021, 21.03.2021, 01.10.2025

These Terms and Conditions define the rules for using the CarFrance24.com online store and have been prepared in accordance with applicable Polish law and European Union law, in particular implementing Directives: 2000/31/EC, 2011/83/EU, 2019/770/EU and 2019/771/EU.

1. Seller details and contact information

Seller / Store Administrator:
Firma Handlowo Usługowa Carfrance24 Andrzej Żur
ul. Jesionowa 13
43-300 Bielsko-Biała
Poland

VAT ID (EU): PL5471966348
Business register: CEIDG – Minister of Development and Technology

Online store: www.carfrance24.com
Email address: [email protected]
Telephone: +48 790 430 356

Address for returns and complaints:
Carfrance24 / Returns
ul. Jesionowa 13
43-300 Bielsko-Biała
Poland
Email: [email protected]

2. Definitions

Store – the online store available at www.carfrance24.com, operated on the Shoper platform.

Account – a digital service enabling the User to place Orders and manage personal data.

User – a natural person, legal person or organisational unit using the Store.

Consumer – a natural person making a purchase not directly related to their business or professional activity.

Trader with consumer rights – a natural person concluding a Contract related to business activity that is not of a professional nature.

Goods – movable items, in particular car spare parts and accessories.

Contract – a sales contract concluded between the User and the Seller.

3. Technical requirements and rules of use

To use the Store, a device with Internet access and a modern web browser supporting JavaScript and cookies is required.

It is prohibited to provide unlawful content or undertake actions that disrupt the operation of the Store.

4. Account and digital services

Creating an Account is voluntary and free of charge.

The User may terminate the Account agreement at any time without giving reasons and without incurring any costs.

The Seller is responsible for ensuring the conformity of the digital service (Account) with the Contract.

In the event of non-conformity of the digital service, the User has the right to request that it be brought into conformity, and if this is not possible or ineffective – to terminate the Contract.

Complaints regarding digital services may be submitted by email to [email protected].

The complaint should include at least the User’s name and the email address assigned to the Account or used when placing the Order.

The Seller shall respond to the complaint electronically within 14 days to the email address provided by the User.

5. Prices of Goods and VAT (EU / OSS / WDT)

Prices of Goods are expressed in euros (EUR).

1. In the case of sales to Consumers (B2C) within the European Union, VAT is charged in accordance with the VAT regulations applicable in the country of delivery of the Goods, in particular under the EU One Stop Shop (OSS) scheme.

2. In the case of sales to business customers registered for EU VAT purposes (B2B), where the conditions for an intra-Community supply of goods (WDT) are met, the Goods are sold at a 0% VAT rate and the obligation to account for VAT rests with the buyer under the reverse charge mechanism.

3. In the case of delivery of Goods within the territory of the Republic of Poland, VAT is charged in accordance with Polish tax regulations.

6. Placing orders and conclusion of the Contract

Orders are placed via the order form available in the Store.

The Contract is concluded when the Seller confirms acceptance of the Order for processing by email sent to the User.

The confirmation of the Contract is provided on a durable medium in the form of an email message.

7. Payments and delivery

Available payment methods include: BLIK, payment cards and instant electronic transfers via imoje (ING Bank Śląski S.A.).

Delivery is carried out to the territory specified in the Store’s offer.

8. Right of withdrawal

The Consumer and the Trader with consumer rights have the right to withdraw from the Contract within 60 days from the day on which the User, or a third party other than the carrier and indicated by the User, takes physical possession of the Goods. No reason need be given. This period is granted by the Seller under the Contract and is longer than the statutory period of 14 days. To meet the deadline it is enough to send the declaration of withdrawal before it expires.

The declaration of withdrawal may be submitted in writing or by email to [email protected].

The Seller shall reimburse all payments received, including delivery costs corresponding to the cheapest standard delivery option offered.

Reimbursement shall be made within 14 days; however, the Seller may withhold reimbursement until the Goods are returned or proof of return is provided.

The cost of returning the Goods to the Seller shall be borne by the User. The User sends the Goods back without undue delay and no later than 30 days after giving notice of withdrawal; the statutory period is 14 days and the Seller grants 30.

Exercise of the right of withdrawal is not conditional on the Goods being returned in their original packaging. Where Goods were delivered in original packaging, the Seller asks that they be sent back in it. The absence of original packaging does not remove the right of withdrawal and is not a ground for reducing the reimbursement — in particular for used Goods obtained from dismantling, which have no original packaging at all.

The User may handle and inspect the Goods as far as is necessary to establish their nature, characteristics and functioning, which includes comparing reference numbers and holding the part against the one being replaced. The User is liable for any diminished value of the Goods resulting from handling beyond that, in particular permanent fitting, putting into service on the vehicle, painting, modification, or damage during an attempted fitting. Any amount withheld corresponds to the actual diminished value, is assessed case by case, and is explained to the User in writing or by e-mail.

The right of withdrawal does not apply in cases specified in Article 16 of Directive 2011/83/EU, in particular for Goods made to the User’s individual specifications.

9. Complaints and conformity of Goods with the Contract

The Seller is liable for lack of conformity of the Goods with the Contract for a period of 2 years from delivery.

In the event of non-conformity, the Consumer and the Trader with consumer rights have the right to request repair or replacement of the Goods.

If repair or replacement is impossible or disproportionate, they have the right to a price reduction or withdrawal from the Contract.

Complaints may be submitted in writing or by email. The Seller shall respond within 14 days.

10. Personal data protection

The controller of personal data is Firma Handlowo Usługowa Carfrance24 Andrzej Żur.

Detailed rules for processing personal data are set out in the Privacy Policy.

11. Alternative dispute resolution (ADR / ODR)

The Consumer may use alternative dispute resolution methods, including permanent consumer arbitration courts operating at the Provincial Inspectorates of the Trade Inspection in Poland.

The Consumer may also use the EU Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.

12. Final provisions

These Terms and Conditions also apply to business customers, unless mandatory consumer protection provisions provide otherwise.

In matters not regulated herein, the provisions of Polish law and European Union law shall apply.

Annex 1 — Information on the right to withdraw

Right to withdraw. You have the right to withdraw from this contract within 60 days without giving any reason. This period is granted by the Seller under the contract and is longer than the statutory period of 14 days.

The withdrawal period will expire after 60 days from the day:

• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
• in the case of an order for several goods delivered separately, on which you acquire physical possession of the last of the goods;
• in the case of goods delivered in several lots or pieces, on which you acquire physical possession of the last lot or piece.

To exercise the right to withdraw, you must inform us — Firma Handlowo Usługowa Carfrance24 Andrzej Żur, ul. Jesionowa 13, 43-300 Bielsko-Biała, Poland, e-mail [email protected], telephone +48 790 430 356 — of your decision to withdraw from this contract by a clear statement (for example a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is enough for you to send your communication concerning your exercise of the right to withdraw before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You must send the goods back to us at Carfrance24 / Returns, ul. Jesionowa 13, 43-300 Bielsko-Biała, Poland, without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract. You will have to bear the direct cost of returning the goods.

Returning the goods in their original packaging is not a condition of withdrawing. Used goods obtained from dismantling have no original packaging, and the absence of packaging will not reduce your reimbursement.

Annex 2 — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Firma Handlowo Usługowa Carfrance24 Andrzej Żur, ul. Jesionowa 13, 43-300 Bielsko-Biała, Poland, [email protected]

I/We [*] hereby give notice that I/We [*] withdraw from my/our [*] contract of sale of the following goods [*]:

Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Order number:
Signature of consumer(s) (only if this form is notified on paper):
Date:

[*] Delete as appropriate.